Human Factors – Ibrahim Khalid

From One Journey to the Next for a Seamless Passenger Experience at Velana International Airport

This article was inspired by Wilson Rayfield’s Cracking the Code. Rayfield explains that a good passenger experience depends not on one impressive facility but on every part of the journey…

When the Mind Knows What to Do but the Hands or Voice Do Something Else

A Mistake That Can Happen to Any of Us Having worked in aviation for more than four decades, including many years in air traffic control and aviation safety, I have…

When Human Nature Overtakes Procedures

Why Good People Sometimes Make Mistakes After spending more than forty-six years in aviation, I have learned that procedures alone do not keep aviation safe. Procedures are very important, but…